March 5, 2024

To The Entire EquiLend Community, Thank You!

Recent events have been unprecedented for EquiLend in our 23-year history. The cybersecurity incident in late January temporarily challenged our ability to deliver our full suite of solutions; however, we have and will continue to do anything and everything in our power to protect our clients.

Since then, the entire global EquiLend team has been working 24/7 alongside third-party cybersecurity experts, regulators and law enforcement agencies to restore our services to full capacity, creating a more secure and resilient ecosystem than ever before. We’ve been truly overwhelmed with the support we have received from clients to once again be able to offer our complete solutions.

We’re incredibly grateful for the patience and understanding we’ve received from clients and are committed to doing everything we can to protect them. We are thankful for the opportunity to come back stronger and continue to provide our best-in-class securities finance solutions to the EquiLend community.

February 5, 2024 

As our internal team and third-party experts have continued working diligently on recovery, we have reached a much-anticipated milestone: All EquiLend client-facing services are now available. We look forward to providing the high-quality service and user experience our clients have come to expect from us across all our services, and we remain incredibly grateful for your patience and support as we worked up to this point.

We have and will continue to keep our clients informed with relevant updates. Clients whose questions are not answered by the frequently asked questions linked on this page may contact their client relationship manager.

February 2, 2024 

We continue to make significant progress in bringing all remaining services online following the recent ransomware incident. At this time, in addition to the ECS Loan Market and EquiLend Spire, which were unimpacted by the cybersecurity incident, the following EquiLend solutions are now live and available for client connectivity:

Trading
NGT

Post-Trade
Unified Comparison
Recalls (currently EquiLend to EquiLend only)
Returns
Settlement Monitor
EquiLend Exposure
SSI Repository
Mark-to-Market Comparison
Dividend Comparison
Billing

RegTech
ALD (currently EquiLend to EquiLend only)
SFTR

Data & Analytics
Currently receiving and processing submitted client data; user interfaces to be available shortly

We expect all of our services to be available imminently.  

Thank you for your continued patience. Clients whose questions are not answered by the frequently asked questions linked on this page may contact their client relationship manager.

January 30, 2024 

We have continued investigating and addressing a recent ransomware incident impacting the functionality of portions of our platforms and certain services. By way of an update on our path to recovery, we have made significant progress and at this time, and NGT is now live and seeing trading activity.

We continue working on our systematic recovery plan to bring the rest of our services back online imminently.

As a reminder, all EquiLend Spire components and the ECS Loan Market were not impacted by the ransomware incident and remain fully operational. Our Orbisa system was also not impacted by this incident, but updated data is not currently available.

We appreciate our clients’ ongoing patience and will continue to share restoration updates as we have them. In addition, clients who have questions that are not answered by the frequently asked questions linked on this page, please contact your client relationship manager.

January 28, 2024 

Our team of internal and third-party experts continue working nonstop on restoration efforts, and we have made significant progress. We are reaching out to our clients directly with updates on our path to recovery to help them plan and anticipate next steps. We remain fully dedicated to ensuring our clients regain full functionality to any impacted services as quickly as possible, and supporting them through this process. 

The security of our systems remains a top priority, and we are continuing to work with third-party cybersecurity experts to build upon our robust security protocols. 

We will continue to keep our clients apprised of relevant restoration updates as we have them. We encourage clients to continue to contact their client relationship manager with any further questions. Thank you for your ongoing patience as we have continued to embark on a methodical recovery process with security front of mind. 

January 25, 2024 

Since our last update, we have continued working closely with third-party cybersecurity experts to investigate this incident and restore our systems. Law enforcement has been notified as well. 

While the investigation will take time, it has so far determined this incident was the result of ransomware. 

At this time, the following services continue to be temporarily unavailable: 

• NGT 
• Post-Trade Solutions 
• Data & Analytics Solutions 
• RegTech Solutions 

All EquiLend Spire components and the ECS Loan Market were not impacted by the ransomware incident and remain fully operational. 

Ensuring our customers regain full functionality to any impacted services as quickly and safely as possible remains a top priority, and while the restoration process and our investigation will take time, we are committed to sharing pertinent updates as they become available. 

We continue rigorously responding to this incident, and cybersecurity will remain an ongoing commitment. We will continue working closely with third-party experts to build upon our robust security protocols and emerge as an even more secure organization. We regret the inconvenience this incident has caused you and remain committed to servicing our customers. 

We have posted a list of frequently asked questions here, which we will continue to maintain and update as appropriate. Clients with questions that are not answered by the list may contact their client relationship manager. 

January 24, 2024 

On January 22, 2024, EquiLend identified a technical issue that placed portions of our systems offline. We immediately launched an investigation and have identified a cyber security incident involving unauthorized access to our systems. We took immediate steps to secure our systems and are working methodically to restore the involved services as quickly as possible. 

We are working with external cybersecurity firms and other professional advisers to assist with our investigation and restoration of service. Clients have been advised that this may take several days. 

We will provide additional updates here as appropriate.